Contact
Get in touchwith Ruum.
The fastest way to reach us is by email. We reply within one business day, Mon–Fri, 9am–6pm Eastern.
For customers
Booking help & support
Question about an upcoming or past cleaning, a refund, or your account. We reply within one business day.
support@bookruum.com →Include your booking number if you have one.For providersProvider support
Payouts, onboarding, background checks, or anything about running your business on Ruum.
providers@bookruum.com →Billing & payoutsPayments questions
Charge disputes, receipts, Stripe issues, tax documents.
billing@bookruum.com →Legal & privacyLegal, privacy, data requests
Data-access requests, account-deletion requests, subpoenas, DMCA notices, or anything covered by our Privacy Policy or Terms.
privacy@bookruum.com →Legal notices: legal@bookruum.comPressMedia & partnerships
Press inquiries, partnership opportunities, and interview requests.
hello@bookruum.com →