Legal
RuumTerms of Service.
01Acceptance of Terms
By accessing and using Ruum’s cleaning services platform, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our services.
02Service Description
Ruum provides a platform connecting customers with professional cleaning service providers operating in Union County, New Jersey. We facilitate bookings, payments, and communication between customers and the provider businesses listed on the platform.
03User Accounts
You must create an account to use our services. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorized use.
- Providing accurate and current information.
You can delete your account at any time. See our Privacy Policy for the deletion flow and what happens to your data.
04Pricing & Fees
Every booking is priced by adding up:
- The cleaning subtotal — a per-room rate multiplied by the service level (Standard, Deep, or Move-Out) you select, floored at a service minimum.
- A Trust & Safety fee that covers vetting, insurance verification, dispute handling, and photo review.
- Applicable sales tax (currently New Jersey state tax on cleaning services).
- A payment-processing fee passed through from Stripe.
The full breakdown is shown to you before you confirm the booking and is written to your receipt when payment completes. There are no subscription fees or membership tiers — you only pay for the cleanings you book.
05Booking and Payments
All bookings are subject to provider availability in your service area. Payment is authorized when you book and captured at or shortly before the scheduled service time. Payments are processed by Stripe.
06Cancellation and Rescheduling
You can cancel or reschedule a booking from the app. Fees are based on how close to the scheduled service time you make the change:
- 48 hours or more before service: free cancel or reschedule.
- 24–48 hours before service: a 10% reschedule fee or 25% cancellation fee applies.
- Less than 24 hours before service: a 25% reschedule fee or 50% cancellation fee applies.
If a provider fails to service a booking they accepted, the booking is marked unserviced and you can reschedule or refund it free of charge.
07Provider Relationship
Cleaning service providers on Ruum are independent contractors or businesses, not employees of Ruum. While we vet and verify all providers — including background checks via Checkr, business insurance, and license verification — the actual cleaning services are performed by independent professionals.
08Liability and Warranties
We strive to provide excellent service but cannot guarantee specific results. All provider businesses on the platform are required to carry liability insurance. We offer a 24-hour satisfaction guarantee — if you’re not satisfied with a cleaning, contact us within 24 hours and we’ll send the team back to make it right or refund the visit.
09Provider Onboarding
Provider businesses applying to clean with Ruum agree to the additional terms specific to providers, which include:
- Operating as an independent contractor or business and reporting your own taxes.
- Submitting accurate documentation during onboarding (insurance, license, W-9).
- Authorizing Ruum to share details with Checkr to initiate a background check.
- Connecting a Stripe Connect account for payouts.
- Performing services to the standards documented in the provider handbook.
10Provider Payouts
Provider businesses keep the cleaning subtotal minus a flat platform commission (currently 15%). The Trust & Safety fee, sales tax, and Stripe processing fee do not affect provider earnings. Payouts are batched weekly and sent to your connected Stripe Connect account.
11User Conduct
You agree not to:
- Use the service for any illegal purpose.
- Harass, abuse, or harm service providers, customers, or Ruum staff.
- Attempt to circumvent our payment system.
- Provide false or misleading information.
12Intellectual Property
All content, features, and functionality of the Ruum platform — including software, illustrations, copy, and the Ruum brand — are owned by Ruum and protected by copyright, trademark, and other intellectual property laws.
13Modifications to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes. Your continued use of the service after changes constitutes acceptance of the modified terms.
14Termination
We may terminate or suspend your account and access to the service at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, the platform, or third parties.
15Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
16Contact
Questions about these Terms? Email legal@bookruum.com. For help with your account, email support@bookruum.com or use our contact page.