Legal

RuumPrivacy Policy.

Last updated · December 29, 2025

01What we collect

We collect information you provide directly to us, including:

Account information: name, email address, phone number, password.
Address information for cleaning bookings.
Payment information (handled by Stripe — we don’t store full card numbers).
For provider businesses: business name, EIN, insurance documents, business license, W-9, and details required for the Checkr background check.
Photos and notes you submit before, during, or after a booking.
Communications you send us through the platform.

02How we use your information

To match customers with vetted, insured cleaning providers.
To process bookings and payments.
To verify provider businesses (insurance, license, background check).
To document service quality via before/after photos.
To send service-related notifications (booking confirmations, payouts, status updates).
To improve and operate the Ruum platform.

03Background checks via Checkr

When a provider business initiates a background check during onboarding, the legal name and email of the person being checked are shared with our background-check vendor, Checkr. Checkr collects sensitive personal information (SSN, date of birth) directly from the candidate via a secure invitation — Ruum never sees that data. Checkr returns a status (clear, consider, rejected) which we use to determine eligibility to receive bookings.

04Payments via Stripe

Payments and provider payouts are processed by Stripe. When you enter payment information or connect a Stripe Connect account, that data goes directly to Stripe and is governed by their privacy policy. Ruum stores only Stripe identifiers and the minimum metadata needed to operate the platform.

05Photos & service documentation

Before-and-after cleaning photos are uploaded by providers during a job and are visible to the customer associated with that booking, the provider business, and Ruum staff. Photos include geolocation metadata so we can verify the cleaning happened at the correct address.

06Sharing your information

We don’t sell your information. We share it only:

With cleaning providers, to fulfil the bookings you make.
With customers, when you’re a provider scheduled to clean their home.
With service vendors (Stripe, Checkr, Convex, our hosting providers) under contract.
When required by law, to enforce our terms, or to protect rights and safety.

07Your rights

You can:

Access and update your profile information from settings.
Delete your account and personal data — see Section 08 below for how.
Request a copy of your data by emailing privacy@bookruum.com.
Opt out of non-essential email by replying “unsubscribe” to any non-transactional email.

08Account deletion

You can delete your Ruum account at any time. When you do, we permanently remove or anonymize your personal information from our active systems on the timelines below.

How to delete your account

You have three options — pick whichever is easiest for you.

In the Ruum customer app: tap Profile → Settings → Delete account and confirm. The request is processed immediately.
In the Ruum provider app: tap Profile → Settings → Delete account and confirm. Deletion of a provider business also requires that any open payouts or disputes be settled first.
By email: send a request from the email address on your account to privacy@bookruum.com. We’ll complete the deletion within 7 business days and email confirmation when it’s done.

What gets deleted

Your name, phone number, profile photo, saved addresses, saved payment methods, and push tokens.
Your sign-in credentials — you will no longer be able to sign in.
Chat messages, notification history, and preferences.
Provider onboarding documents (insurance, license, W-9) if you were a provider business owner.

What we retain (and why)

A few classes of data must be retained after account deletion because they either belong to another party or because we’re legally required to keep them:

Booking records tied to completed cleanings are retained in anonymized form (identifying fields scrubbed) so providers can see their earnings history and so we can meet tax and accounting obligations.
Payment and payout records are retained for the period required by U.S. tax law (currently 7 years). Stripe retains its own records under its Privacy Policy.
Reviews you wrote about a provider stay on the provider’s profile but are disassociated from your name.
Dispute records tied to unresolved or legally sensitive matters remain until the dispute is closed.
Audit logs recording security-relevant actions are retained for compliance purposes.

Timeline

Immediate: in-app deletion signs you out and marks your account for removal.
Within 24 hours: personal identifiers scrubbed from active tables; you no longer appear in searches or lookups.
Within 30 days: full removal from primary databases.
Within 90 days: removal from encrypted backups as backup rotation completes.

Reactivating

Deletion is permanent — after the request is processed we cannot restore the account. If you want to use Ruum again you can sign up fresh with the same email.

09Data retention

We retain account information for as long as your account is active, and for a reasonable period thereafter to support operations and meet legal obligations (tax records, dispute resolution windows, etc.). See Section 08 for the specific retention rules that apply after account deletion.

10Security

We use industry-standard security practices including encryption in transit (TLS 1.3) and at rest, scoped access to sensitive data, and regular review of our infrastructure. No system is perfectly secure, but we work hard to protect what you trust us with.

11Children

The Ruum platform is intended for adults aged 18 and over. We don’t knowingly collect information from children. If we discover that we have collected data from a child under 18, we will delete it promptly.

12Changes to this policy

We may update this Privacy Policy as the platform evolves. If we make material changes, we’ll notify you by email or through the app. The “Last updated” date at the top of this page reflects the latest revision.

13Contact

Questions, requests, or complaints about how we handle your information? Email privacy@bookruum.com or use our contact page. For help with your account, email support@bookruum.com.